Complaint form

We are always doing our best to listen to our students. Fill in the form below and someone will be in touch within 5 business days.

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Are you an Learning Online student?*

Yes

This form is for Learning Online students only. If you are not a student, please use the student links in the top right hand corner to visit the appropriate region.

Name*

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Email*

Did you mean?

Phone*

What are you enquiring about?*

How can we help?*

Please tell us what this relates to:*

Assignment enquiry type*

Verify postal address*

City*

State*

Postal Code*

Country*

Please select reason for cancellation*

You may want to get in touch with your finance provider see billing. They may be able to help you find temporary financial relief with a few solutions. If you still wish to cancel, please tell us a bit more about your cancellation enquiry.

We can offer you one free course swap to find a more suitable course. See our course swap article for our terms and conditions. If you still wish to cancel, please tell us a bit more about your cancellation enquiry.

We would love a chance to resolve your issue. Please note, we have a complaint form you can fill out. Please see the link here and a manager will be in touch with you via email or phone call in the next 7 business days. If you still wish to cancel, please tell us a bit more about your cancellation enquiry.

Our support is available 6 days a week. Tutors are available for video and phone support Monday to Friday from 10 am to 6 pm, and Saturday from 10 am to 4 pm. Visit Tutor Support for more details. If you still wish to cancel, please provide more information about your cancellation enquiry.

Please note we do offer extensions for anyone that is within 30 days of their course expiry. Please see Extension Requests. If you still wish to cancel, please tell us a bit more about your cancellation enquiry.

Assignment number*

Please enter the number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 128 MB.

Supporting documentation

Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 128 MB.

What course do you want to change from?*

What course do you want to change to?*

Requested course due date*

Tell us more about how we can help*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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